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Case study five: Growing leadership capacity | |
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Taylor-Nelson 5042 Woodman Ave. Riverside, Ca 92506 800-788-8471
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Problem: Many senior managers were getting ready to retire and this very large Southwest city wanted to assure that there were enough high quality candidates in place to replace them. Many organizations will soon lose a whole generation of their leaders. Many younger staff are gifted technically but do not have the people or leadership skills to step into the void. How can we prepare people in such a way that they do not feel entitled? Taylor-Nelson helped design a middle management academy and development process that focused on city values and improved customer service. Nancy Taylor trained and coached over 350 middle managers in the 12 competencies required of successful managers. We created a top management leadership initiative built around crucial conversation skills, self knowledge, learning on the fly and ethical principles. Major leadership gurus helped spark intense conversation, and insight. We heavily involve those who are being developed as managers in the design of their own development. It is this involvement and self assessment that produces the rich dialogue and inquiry leading to a mature understanding of the roles and responsibilities of great leadership.
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