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Problem: This labor organization had a rift between its professional
representative staff and the office support staff. At least one employee
was hinting at leaving, another at suing the labor organization.
Key issue: Labor organizations
are expected to model teamwork and good employment practices.
It's embarrassing when the cobbler's children have no shoes. Too
often, labor organizations act like the worst management they have to deal
with.
While management organizations spend time team
building, strategic planning and conducting other involvement and
development activities, labor organizations typically either do not know
how to do these things, or do not value them.
Solution: Taylor-Nelson collected data from the entire group.
We facilitated an offsite confrontation meeting and subsequent goal
and role clarifying meetings. The
parties learned to value their differences and agreed that they should
become the model for the organization's clients.
Staff
has been working together harmoniously and plans annual offsite workshops
and learning retreats.
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