Process Consulting 

Process consulting is discovering what is going on in an organization, work unit, team, group, in a meeting or between individuals. It attempts to discover the meaning of what is actually happening, what is not being said as well as what is being said. It looks for dynamics of power and influence, responsibility and victim-hood, trust and agreement, advocacy and inquiry.

The underlying assumptions are:

• People often do not know that is wrong and need special help in diagnosing what their problems actually are with the help of a third party process consultant.
• Most people have a constructive intent to improve things but need help in identifying what to improve and how to improve them.
• Most organizations can be more effective if they learn to diagnose their own strengths and weaknesses; the consultant seeks to give the client "insight" into what is going on around him/her, within him/her and between him/her and other people.
• No organization form is perfect; hence every form of organization will have some weaknesses for which compensatory mechanisms can be found.

The Most Crucial Types of Human Processes in an Organization are:

• Member roles and functions within groups
• Group problem solving
• Group decision making
• Leadership and authority issues
• Inter-group cooperation
• Inter-group competition
• The Transformation Process.
• Silence -to- violence communication strategies
• Lack of trust
• lack of mutual respect
• lack of common meaning

Taylor-Nelson has been process consulting for the past fifteen years.  They were trained at the Pepperdine Graduate School of Business: Masters of Science in Organization Development. They have studied under such luminaries as Edgar Schein, Bill Dyer, Peter Block, Barbara Bunker, Ruben Harris, Wil Shutze, Warner Burke, Dick Beckhard, Bob Tannenbaum, Kathy Danmiller, & Michael Doyle.

Martin and Nancy work as a process consulting team, able to engage, question and observe a given process from several perspectives. Since there are both formal and informal things going on in a group process, it is important to tune into what is not being said as well as uncovering the meaning of inflections, use of power, gestures, speaking-response patterns, side-bar conversations both verbal and non verbal, etc. Additionally, a consulting team also enables twice the opportunity for us to connect with diverse participants or team members. It makes it easier for team members to learn new behavioral skills as we model conflict management, difference valuing and interpersonal skills. Since both Martin and Nancy are involved in large system changes they are also integrating information about the organization's values, attitudes and beliefs, its larger environment and the transformation processes within the organization.

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Taylor-Nelson

5042 Woodman Ave.

Riverside, Ca 92506

800-788-8471